What is Store Credit? Can we redeem it at the store?

Store credit is issued in case a customer cancels an order. Yes, you can redeem at the store.

Is it possible to redeem online points/credits at the store?

Yes, redeeming online points or credits at the store is possible.

What is the validity of Store Credit, and can it be extended?

The Store Credit is valid for one year. Customers can redeem it anytime within the one-year validity period. T&C Apply*

Will I receive an email/WhatsApp/SMS stating my balance Store Credit amount?

Yes, you will receive an email stating your balance when store credit is added to your account and when it is about to expire.

Is it possible to partially redeem Store Credit?

Yes, it is possible to redeem Store Credit partially.

Can I redeem Store Credit partially online and partially offline?

Yes, redeeming Store Credit partially online and offline is possible.

Does Pernia's Pop-Up Studio, New York, have a gift card option?

Yes, Pernia’s Pop-Up Studio, New York, has gift card options.

Do you have a Loyalty Programme? How does it work?

Yes, loyalty points are issued only on non-discounted products. Each point equals a similar value in INR and can be redeemed in the next purchase.

What is the validity period for gift cards/loyalty points?

The validity period for gift cards and loyalty points is six months after purchase.

Can I purchase gift cards or e-gift cards from the store to give as presents?

Yes, you can buy gift cards or e-gift cards from the store to use as gifts.

Are the discounts shown online applicable offline too?

Yes, the discounts shown online are applicable offline too.

Are there any special discounts for regular customers?

No, there are no special discounts for regular customers.

I liked an outfit at one of your stores, but I'm getting a better deal on your website. Can I get the same offer in the store?

Yes, it is possible to get the same offer as on our website at the store. The store team will place an online order, and the product will be delivered to you within the stipulated time.

Is there a discount on custom-made products?

No discounts on custom-made products are provided.

During a pop-up, is there a special discount on collections?

No, there are no special discounts on collections during pop-ups.

Do all your stores have different collections?

Yes, all stores have a different product mix, with only a handful of common designers across stores.

Are the pieces shown online available at your stores too?

If you come across a product on our website that you'd like to see in person before making a purchase, we can arrange a trial. Please note that not all products listed on our website are available at our physical stores. However, if the product you're interested in is physically present at one of our stores or with the designer, we can arrange a trial for you. If the product is unavailable for a trial, we can suggest similar products you can try out instead.

Does every store have specific collections from specific designers? Can we know about it?

Our stores have unique product mixes and collections. You can view each store's collection online or contact the nearest store to have them showcase any other store’s collections virtually. We can also share images of collections that are available at other Pernia’s Pop-Up Studios with clients.

How often does the store receive new merchandise?

The store receives new merchandise approximately every fortnight to a month.

Are A-List designers available at Pernia’s Pop-Up Studio in New York?

Yes, A-List designers are available at Pernia’s Pop-Up Studio in New York.

Can I find ready-to-wear and couture pieces at Pernia's Pop-Up Studio in New York?

Yes, ready-to-wear and couture pieces are available at Pernia's Pop-Up Studio in New York.

Do you have a wedding collection at Pernia's Pop-Up Studio in New York?

Yes, we have wedding collections from leading Indian designer labels.

Does the store have a menswear section?

Yes, the store has a specific menswear section.

Can I find clothing and accessories for special occasions, such as weddings or parties, at Pernia's Pop-Up Studio?

Pernia's Pop-Up Studio has clothing and accessories for special occasions like weddings or parties.

Can I find exclusive or limited-edition designer accessories at Pernia's Pop-Up Studio in New York?

You can discover exclusive or limited edition designer accessories at Pernia's Pop-Up Studio.

Does Pernia's Pop-Up Studio in New York carry exclusive runway pieces from fashion shows?

Yes, Pernia’s Pop-Up Studio in New York carries exclusive runway pieces from fashion shows.

Do you have a bridal lehenga collection?

Yes, we have bridal lehengas crafted by leading Indian designer labels.

Which payment modes are accepted at the store? Are there any transaction charges if I choose to pay by card?

Cash and cards are all accepted at the store, and there is no additional charge for any card. We offer PayPal, CC, and bank transfer options if you wish to make an online payment.

Do you accept foreign currency?

No, we do not accept foreign currency.

Do you accept payments by E.M.I. or in installments? If yes, is there any lower or upper limit to it?

No, we do not offer EMI payments. Customers have to pay a minimum of 80% for all back orders and the balance amount after the outfit is delivered.

Can we pay half in cash and the other half in card?

Yes, you can pay half in cash and half by card.

Do you accept cash on delivery payments?

No, we do not accept cash-on-delivery payments.

Does Pernia's Pop-Up Studio offer price adjustments or price matching if an item goes on sale shortly after purchase?

No, Pernia's Pop-Up Studio does not offer price adjustments or price matching if an item goes on sale shortly after purchase.

What’s the starting price range at the store?

The starting price range at the store is from ₹10,000.

If I find the style at a lesser price somewhere else, will the store match the price?

Yes, the store will match the price if you find the same style at a lower price elsewhere.

What is the average cost of a Bridal Lehenga & Bridal Saree at the store?

The average cost of a Bridal Lehenga & Bridal Saree could be around ₹80,000 to ₹1,50,000.

What is the average cost of Bridal Gowns & Dresses at the store?

The average cost of Bridal Gowns & Dresses could be around ₹80,000 to ₹1,50,000.

What is your return/exchange policy? What is the validity of the same?

We do not offer returns; however, exchanges are available. The exchange policy is not valid on discounted products or made-to-measure pieces. Please refer to our policy details for the specific validity period for exchanges.

How many days will I get my refund/exchange/credit note?

You can claim your refund/exchange/credit within seven days.

What if the order is delayed? What will be the alternatives?

Order delays are very rare. In case of delays due to any unforeseen circumstances, clients are communicated promptly, and the best possible solution is worked out.

What if the outfit is torn/damaged?

Ordered outfits are thoroughly checked before dispatch, and any damages are rectified before shipping. In case of damages in transit, our in-store team or designer’s team will fix it, and if that isn't possible, a new outfit is made for the client.

Can I get a cash refund instead of a credit note?

You can not get a cash refund; only a credit note is provided at our stores.

Can I make my returns to any of your stores?

Yes, you can return the product to any of our stores if the return is approved.

If the outfits are purchased online, can they be exchanged/returned/refunded at the store?

Yes, it's best to inform the customer care team in advance and have your bill ready when you return it.

Can jewellery/accessories be exchanged/returned/refunded?

No, jewellery or accessories can not be exchanged, returned or refunded.

Can I return or exchange items purchased from the store if they don't fit or meet my expectations?

Per the terms and conditions, you can return or exchange items purchased from the store if they don't fit or meet your expectations. This is applicable within five days for only off-the-rack (OTR) items.

Can sale pieces be exchanged?

No, sale pieces cannot be exchanged.

Do you alter/customise outfits?

Yes, we alter/customise outfits at Pernia’s Pop-Up Studio.

Do you charge extra for alterations?

Charges may vary depending on the customisation/alterations requested.

Can you make in-house outfits as per my customisation request?

No, we do not make in-house outfits as per customisation requests.

Can I get the alterations done at one of your stores if I shop online?

Yes, you can get the alterations done at one of our stores if you shop online, but it will be chargeable. The cost depends on the extent of the alteration required.

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